Customer Loyalty & Company Culture – how are they connected?
Customer loyalty is together with employee satisfaction the two key factors for organisational success. But how do you really get loyal customers?
Customer loyalty is together with employee satisfaction the two key factors for organisational success. But how do you really get loyal customers?
Your comfort zone is the most dangerous place to be as a leader because you don’t pay attention to what is happening around you.
Soft skills – hard currency.
It is a tough job being a leader today. First of all, you get bombarded with pieces of advice and recommendations about what you should do as a leader, how you should behave and not behave etc. The recommendations are all about the soft skills other people believe you need to have.
Learn how important it is to benefit strategically from the cultural diversity in the workplace culture .It also gives you a lot of competitive advantage.
Be global in anything you do everywhere you do it. Opportunities are local.. competition is global so you need to have a global mindset as well
Post-merger integration is an often forgotten process but it is crucial when you want organisations to succeed with a merger or a acquisition